Retail Credit Manager at I&M Bank October, 2023
Retail Credit Manager at I&M
Job Purpose
The purpose of the job is to enhance the quality of the retail lending ecosystem across the bank.
The role holder will serve as the Retail Credit Manager and support various forms of retail lending
within the Bank. His/her role will involve being part of relevant Credit Committees and ensuring
facilities approved are within the Bank’s lending risk appetite, policies and procedures. He /she
will also be in charge of driving credit policies, credit scoring, credit analytics, coordinating Credit
Risk Operations and end-to-end monitoring within the Credit Department. He/she will help in
establishment of professional credit structures, processes and credit culture for Retail Lending
including implementation of various Collections strategies.
Main Responsibilities
o Leading relevant Retail Credit Committees as required and ensuring facilities are approved
within the Bank’s lending policies and procedures;
o Identifying where there are breaches of policy and putting in place controls and mitigation
strategies.
o Developing and implementing retail lending analytics, credit policies, scoring and end-toend monitoring including Collections.
Main Responsibilities
o Focusing on the development and review of internal credit scoring for retail lending including
the digital lending platform on an ongoing basis with strong credit analytics.
o Review, challenge and influence various retail lending growth strategies with a balanced risk
approach, to ensure loss rates are within approved levels.
o Ensuring strategic alliance with collection agencies and effective monitoring of their
performance.
o Assisting and managing any third-party alliances for loan origination including their
commercial terms, business case, credit scoring models and Service Level Agreements
(SLAs), etc.
Retail Credit Manager at I&M
o Executive oversight of offer letters to ensure that the conditions of sanctions have been
captured correctly and offer letters are free of errors.
o Ensuring Turn-Around-Times (TATs) as per agreed Service Level Agreements (SLAs) for
assessment of Credit Applications referred to Retail Credit Risk.
o Monitoring Legal and Regulatory developments that impact Risk and lending processes to
ensure that Retail Credit compliance is within local legal and regulatory requirements at all
times.
o Monitoring local and national economic indicators as they affect retail lending processes.
o Reviewing of retail lending policies and procedures in line with current needs, changing
market and review of credit products
o Developing a team of Retail Credit analysts who will provide sustainable support to the Head
of Credit
o Ensuring requests reviewed by the credit analysts are in compliance with laid out policies
and reporting trends and issues requiring corrective actions
o Developing and providing automated Retail Credit solutions wherever possible to minimise
operational losses.
o Ensuring implementation of effective controls over Retail Credit Model implementation and
evaluating the efficacies of the score cards.
o Ensuring policy breaches/ exemptions are properly authorized at the correct level.
o Proactively improving the Bank’s retail credit portfolio through continuous improvement.
o Ensuring that the Retail lending proposition is undertaken within the approved Risk Appetite
at all times and any exceptions are appropriately authorised.
o Preparing the unit’s budget at the beginning of the year (derived from the overall Bank
budget).
o Ensuring departmental costs are maintained at approved level in the year by containing
operational costs.
Retail Credit Manager at I&M
Communication requirements of the position
This position is required to communicate verbally, prepare reports, and make presentation on
various credit risk matters to the business units, Executive Committee (EXCO), Management
Credit Committee (MCC) and Group Credit.
Knowledge/Skills/Competences/Behaviours required
o High level of people management and negotiation skills to be able to deal with different
stakeholders.
o Excellent knowledge of general banking procedures and policies as well as regulations.
o Able to adjust quickly to different work situations; remain composed under pressure and
stressful situations.
o Must be able to understand financial data and scoring methodologies applicable to Retail
Credit.
o Attention to detail to ensure accuracy in the development of Retail Credit models; detect
errors; follow through on corrections and mitigate risks as soon as they are identified.
Essential Knowledge
Retail Credit Manager at I&M
o Credit assessment, Management and Monitoring skills within the Retail Segment across
individual and business entities segments.
o Thorough understanding of the Small and Medium Enterprises and Personal Lending
dynamics associated with the lending to the Retail segment.
o Have a thorough understanding of the formulation and evaluation of Retail Credit Models
including Credit Scoring.
o Financial analytical skills and understanding of key aspects of Retail Credit Policy
o Communication & report writing skills.
o Well versed on Bank of Tanzania prudential guidelines pertaining to lending.
o Prior and solid understating of retail credit procedures and approval process.
o General appreciation and awareness of the current business trends and practices.
Qualifications and Experience
o A Bachelor’s degree preferably in Business, Finance or Accounting.
o Professional Banking or Accountancy qualifications will be an added advantage
o At least 10 years of banking experience of which the last 3 years must be within a Retail
Credit Risk environment.
o Experience in third party alliances and partnerships on Digital lending.
o High data rationality, detail consciousness with high analytical and numerical skills.
o Ability to interpret financial and legal documents.
o Good computer skills
