Front Office Manager at Expert Consultancy Ltd August, 2023
Front Office Manager at Expert Consultancy Ltd
Job Title: Front Office Manager
Job Category: Tourism and Hospitality
Job Location: Dar es salaam & Zanzibar
Job Salary: Good and Reasonable package depending on experience
Start Date: ASAP
This is an exciting opportunity exists for experienced Front Office Manager at a 5* Hotel based in Dar es salaam and Zanzibar.
This is position is for an energetic, hands-on candidate and flexible to re-locate.
Scope and general purpose of the job:
Front office manager will overlook the Reservation Centre operations and Front office section at the hotel to ensure both achieves its revenue targets
Front Office Manager at Expert Consultancy Ltd
Key Responsibilities:
v The acquisition and maintenance of guests
v To manage and oversee the daily operation of the department
v Maintaining the required operational and service standards
v Ensure all relevant policies and procedures are adhered to within assigned departments
v Leading, training and motivating the Front Office team
v Guest comment management
v Handling and resolving guest queries and complaints
v Involvement in the recruitment process of the Department
v Successfully maintaining a minimum O-Status account
v Front Office Administration
v Oversee all stock control, from ordering to stock counts
v Achieve set monthly budget targets
v Actively control and minimize the department’s expenses
v Yield management
v Controlling operating/service stocks and ensuring accurate stock counts at the required times
v Enforce strict adherence to Quality Assurance standards at all times
v Managing all reservation aspects of the department
v Budgeting for the department
v Overseeing the housekeeping department operations
v Debtors’ management
v Produce required reports timeously and ensure accuracy at all times
v Duty management
v Sales Calls and Tele sales to get business
v Any other duties as may be assigned by superiors from time to time.
Front Office Manager at Expert Consultancy Ltd
Critical Skills and Experience:
v Front Office Diploma/Degree and/or Hotel Management Qualification advantageous
v 5-8 years Front Office Experience with three years as HOD in same department
v Be self-motivated and be able to take initiatives.
v TEAM player with a positive attitude.
v Excellent computer literacy – Pastel, Opera, Microsoft Excel and Word
v Be contactable after hours to assist in periods of high demand or in case of an emergency.
v Fluent in Kiswahili/English both verbal & written
Our Client offer the following:
v Communication allowance
v Free internet whenever on the job
v Food while on job
Front Office Manager at Expert Consultancy Ltd
Please Note:
The successful candidates will be based in Dar es salaam and Zanzibar.
Share only CV and cover letter to: application@expertconsultancy.co.tz .
Please note ONLY shortlisted candidates shall be contacted.
CLOSING DATE: 15th August, 2023
