Officer; Agent Onboarding and Optimization – Fixed term (2 years) (2 Position(s))

Job Location : Head Office, Hq
Job Purpose:
To vet and approve agent’s applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations.

Main Responsibilities:
Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date.

Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators.

Provide agents and optimization status of agent’s portfolios

Share reports of agents onboarded whenever required

Ensure termination process is adhered for both voluntary and involuntary Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.

Support online refresher trainings and Wakala related servicing activities

Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT

Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.

Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.

Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.

Knowledge and Skills:

Business understanding of branch operations, operational portals, products, and screening.

PC literate

Good communication and presentation skills

Quality and customer focus-oriented skills

Ability to work in teams

Officer; Agent Onboarding and Optimization Job Vacancies at NMB Bank PLC – 2 Positions

Qualifications and Experience:
Graduate in Banking, Business Administration, or related field

Experience in Banking, Microfinance, Payment systems, or support.

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 30-Sep-2022
Job closing date : 14-Oct-2022