Relationship Manager Diaspora at NMB Bank December, 2022

• Sell, develop business, and ensure that there is increased customer base, deposit, earnings, facility utilization and usage of bank products and services.
• Be the principal contact point for the bank’s relationship with a designated portfolio of Diaspora customers and non-customers to all other NMB departments/units as per customer needs.
• Ensure that customer relations are well maintained to reduce complaints and retain existing customers.
• Grow and maintain quality loan book and manage PAR and NPL as arise thereof.
• Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Banks focus with targeted presentations.
• Analyze market intelligence across global markets and develop tactical campaign, sales plan and champion development of innovative products.
• Prepare monthly status reports – business engagements and quantify the values achieved.
• Ensure that an effective call program is maintained on all allocated relationships and prospects. The call reports should be recorded shared and filed
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.
• Maintain close relationships with key stakeholders such as embassies and Tanzanian diaspora leaders.

• Thorough knowledge of bank products, operations, regulations and specific markets for diaspora clients and wealth management needs.
• Ability and flexibility to travel widely for Diaspora Market activation and be accessible to customers from different global time zones
• In-depth knowledge of diaspora needs (products, services, and behavior)
• Sound financial knowledge, thorough information of NMB various offerings
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Preferably ability to speaks other foreign languages beyond English such as French/German/Spanish
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Knowledge of personal banking products.
• Knowledge and effective application of all relevant banking policies, processes, procedures, and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Sales and marketing skills to effectively sell bank products and expand market share.
• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
• Commercial awareness to Understand and apply commercial and financial principles to business thinking.
• Strong oral and written communication skills. Planning and organizing skills to effectively plan own time and manage assigned projects.
• Strong networking skills to establish mutually beneficial relationships with other businesspeople and potential clients and customers in order to grow business.
• Proficiency in use of MS office tools.

Relationship Manager Diaspora at NMB Bank

• Bachelor’s degree or its equivalent in Business Administration or related fields.
• 4 years’ minimum experience in Sales or service-related role out of which 2 should be in Diaspora
• General experience in product development and credit analysis.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer