Banker, Digital Banking Helpdesk Job Vacancy at Standard Bank

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Job Vacancy at Standard Bank

Banker, Digital Banking Helpdesk Job Vacancy at Standard Bank
Job Overview
Business Segment: Consumer & High Net Worth Clients
Location: ZA, GP, Johannesburg, Simmonds Street 5



Job Description

Takes personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, Ucount) or service enquiries for two or more of the following: Internet Banking, Mobile Banking, Cellphone Banking, Messaging Channel, Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail etc.) accurately and within agreed service times.

Act as an initial point of contact for all customer sales and service-related requests.

Qualifications

Matric with an NQF5 Qualification (minimum)

Banker, Digital Banking Helpdesk Job Vacancy at Standard Bank

Experience:

  • 1-2 years experience within Call Centre or Customer Service Environment or Branch Banking environment. Voice Branch experience would be an advantage.
  • Proven experience on the ability to handle and manage difficult customer calls
  • Experience in servicing queries related to digital channels advantegous



Additional Information
  • Embracing Change
  • Team Working
  • Documenting Facts
  • Upholding Standards

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za 

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