Job Vacancy at Airtel Tanzania PLC

Airtel Tanzania PLC wishes to recruit for a Revenue Assurance Executive. The role reports to the Billing Collection & Retention Manager in Customer Experience Department. The Incumbent will be responsible to ensure timely resolution of customer billing disputes to speed up collection from business customers so as to reduce bad debt exposure and improve cash flow.

The Role Holder duties will include but not limited to:

1.RA Compliance Universe adherence

• Maintain high levels of compliance above 97% for GSM
• Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks

2.Institutionalize Best Practices & Leverage Group Synergies

• implement Group wide initiatives
• Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
• Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance

3.Contribute to Cash Benefits for the business

• Detect and plug revenue leakages
• Identify missed revenue opportunities
• Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimise the existing leakages

4.Ensure First Time Right implementation of new products

• Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
• Highlight to business the emerging risks
• Ensure the creation of use cases for UAT testing including negative tests

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5.Issue Closure

• Close loop with CFT for fast closure of issues within agreed timelines
• Escalate appropriately when required through proper hierarchy
• Take ownership to get issues closed

6.Accurate Reporting

• Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
• Build a reports check to daily monitor revenue trends for specific services to detect any abnormal trending
• Report on all revenue loss incidents to management

7.Internal Audit

• Should strictly be satisfactory or above
• Ensure adherence and compliance to internal and group processes

Academic and Qualifications and Experience:

• Bachelor’s degree in ICT Related field
• 1- 2 years’ experience in Telecom, ICT or Billing Assurance

Revenue Assurance Executive Job Vacancy at Airtel Tanzania PLC

Competencies and Behavior:

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric

Only shortlisted candidates will be contacted.

The deadline for the Application is 5:00 PM on 12th June 2022.

Only shortlisted candidates will be contacted.

We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need