Job Vacancy at Vodacom Tanzania Plc

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Job Vacancy at Vodacom

Insurance Executive – Claims Job Vacancy at Vodacom Tanzania Plc

Job Description

Description

Role purpose: 
•    Develop and Drive claim strategy to ensure claims are paid on time
•    Complaints management and improving customer satisfaction
•    Drive on ground distribution strategy for VodaBima
•    Support all VodaBima projects from Product development team to deliverance.
•    Responsible for churn management and improving customer renewals
•    Develop and maintain good relationship with Insurance partners

Key accountabilities

•    follow-up with customers to submit claim documents on time
•    Align with Insurance partners for claims to be paid on time
•    Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
•    Conduct claim analysis and Reports.
•    Responsible for complaints management and improving customer satisfaction.
•    Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
•    Develop and drive the management of the on ground distribution team
•    Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
•    Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
•    Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
•    Develop initiatives to increase customer base
•    To coordinate and engagement a close relationship with the Insurance customers
Key performance indicators:
•    Growth of VodaBima services uptake by agreed percent.
•    Accurate and timely delivery & execution of action plans & initiatives
Core competencies, knowledge and experience 
•    Excellent analytical and logical reasoning skills translated from consumer insights
•    Three years’ Experience in Insurance Claims handling.
•    Excellent communication skills
•    Strong stakeholder management skills
•    Ability to anticipate customer, competitor and market dynamics
•    Able to challenge the status quo
Must have technical/professional qualifications: 

•    Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
•    Strong analytical skills and business acumen.
•    Build and maintain relationship with key stakeholders in the value chain.
•    Telecommunications experience would be advantageous.
•    Project management knowledge and experience would be advantageous.

Insurance Executive – Claims Job Vacancy at Vodacom Tanzania Plc

Skills

Modern Marketing Leadership
Product/Solution Proposition Strategy and Design
Pricing Design and Analysis
Data Analytics and Insights
Collaboration
Business and Commercial Acumen
Customer Centricity
Segment Strategy and Planning
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